F.A.Q

Our opening times vary depending on the city chosen; for more information check the Locations page.

Online:
1. Select city
2. Start filling the booking form by selecting date
3. Select time and duration of reservation
4. Choose size and number of lockers required
5. Enter your name, email address and phone number to get your PIN code and cell number
6. Pay for your booking
7. Check your email for your booking confirmation, PIN code and cell number
8. Upon your arrival, press BOOKING
9. Enter your cell number and PIN code
10. Put your items in and close the locker.
On-site:
1. Select cell size
2. Choose the required storage time
3. Choose a cell, or it will be given by the system automatically
4. Create and enter your 4-digit PIN code
5. Enter your name, email and phone number to save your PIN code and cell number
6. Pay for your order
7. The chosen cell will open automatically. Put your items in and do not forget to shut the locker before you leave.
8. You are all set and ready to go!

You can rent up to 5 lockers of the same size.

1. Large (60x50x85 cm) — fits 3-4 standard hand luggage cases.
2. Medium (60x50x50 cm) — fits 2 standard hand luggage cases and a city backpack. They also have a phone charger.
Always check your luggage size before booking.

Follow the instructions on the display:
— Click “Pick up” button
— Enter your cell number
— Enter your PIN code
You may take your belongings now. Do not forget to close the locker before you leave.

We can store your luggage up to two months.

The system calculates the overdue time and you will need to pay for it in order to be able to collect your belongings. There no fines or extra charges, you are paying only for the time you use the locker.

By placing your order, you agree to our terms and conditions, so unfortunately, you won’t be able to collect your luggage out of our operation hours. Check our opening times carefully before booking.

You agree with our storage conditions and will be able to pick up things only after opening, so read carefully our working hours in each city.

Each of our storage facilities have a “help” button. Click it and our operator will get back to you immediately — absolutely free of charge. Support available in English, Italian, Ukrainian and Russian languages. You can also leave us a call on +39 3331514367, and we will call you back (Italian, Ukrainian and Russian languages available on the phone). Additionally, you can send us an email on bagagli.sss@gmail.com.

Unfortunately, due to some technical difficulties, at the moment we are not able to cancel your booking. We apologise for this inconvenience.

Sure! You can access the locker at any time during your reservation. Do not forget to close it again before you leave.

No hidden charges! The price depends only on the size of the locker required. It starts from just 0.98EUR/hour and already includes the luggage insurance.

 

We do not accept cash; you can pay directly by card or use an online payment system of your choice (see the list below). All payments are limited by 99EUR.

Absolutely!
— All our lockers are super tough and secure
— Each facility is monitored by 24/7 video surveillance
— security with control of the room at night, as well as during opening and closing
— Additionally, all your belongings left with us are automatically covered by luggage insurance

Each of our storage facilities have a “help” button. Click it and our operator will get back to you immediately. Support line is available in English, Italian, Ukrainian and Russian languages. You can also leave us a call (or even a message on WhatsApp/Viber!) on +39 3331514367, and we will call you back in no time (Italian, Ukrainian and Russian languages available on the phone).

Additionally, you can send us an email on bagagli.sss@gmail.com or message our Facebook page.

Feel free to contact us at any time — we are more than happy to help.

Not yet, but coming soon!