Часто задаваемые вопросы

Our opening times vary depending on the city chosen; for more information check the Locations page.

Онлайн:
1. Выберите город
2. Заполните форму бронирования, выбрав дату
3. Выберите время и продолжительность бронирования
4. Выберите размер и количество необходимых шкафчиков
5. Введите свое имя, адрес электронной почты и номер телефона, чтобы получить свой PIN-код и номер ячейки
6. Оплатите бронь
7. Проверьте свою электронную почту, чтобы получить подтверждение бронирования, PIN-код и номер ячейки
8. По прибытии нажмите БРОНИРОВАНИЕ
9. Введите номер своей ячейки и PIN-код
10. Вставьте свои вещи и закройте шкафчик ,

 
На месте:
1. Выберите размер ячейки
2. Выберите необходимое время хранения
3. Выберите ячейку, или она будет предоставлена ​​системой автоматически
4. Создайте и введите свой 4-значный PIN-код
5. Введите свое имя, адрес электронной почты и номер телефона, чтобы сохранить свой PIN-код и номер ячейки.
6. Оплатите заказ.
7. Выбранная ячейка откроется автоматически. Положите свои вещи и не забудьте закрыть шкафчик, прежде чем уйти.
8. Вы все готовы и готовы к работе!

You can rent up to 5 lockers of the same size.

1. Large (60x50x85 cm) — fits 3-4 standard hand luggage cases.
2. Medium (60x50x50 cm) — fits 2 standard hand luggage cases and a city backpack. They also have a phone charger.
Always check your luggage size before booking.

Follow the instructions on the display:
— Click “Pick up” button
— Enter your cell number
— Enter your PIN code
You may take your belongings now. Do not forget to close the locker before you leave.

We can store your luggage up to two months.

The system calculates the overdue time and you will need to pay for it in order to be able to collect your belongings. There no fines or extra charges, you are paying only for the time you use the locker.

By placing your order, you agree to our terms and conditions, so unfortunately, you won’t be able to collect your luggage out of our operation hours. Check our opening times carefully before booking.

You agree with our storage conditions and will be able to pick up things only after opening, so read carefully our working hours in each city.

Each of our storage facilities have a “help” button. Click it and our operator will get back to you immediately — absolutely free of charge. Support available in English, Italian, Ukrainian and Russian languages. You can also leave us a call on +39 3331514367, and we will call you back (Italian, Ukrainian and Russian languages available on the phone). Additionally, you can send us an email on bagagli.sss@gmail.com.

Unfortunately, due to some technical difficulties, at the moment we are not able to cancel your booking. We apologise for this inconvenience.

Sure! You can access the locker at any time during your reservation. Do not forget to close it again before you leave.

No hidden charges! The price depends only on the size of the locker required. It starts from just 0.98EUR/hour and already includes the luggage insurance.

 

We do not accept cash; you can pay directly by card or use an online payment system of your choice (see the list below). All payments are limited by 99EUR.

Absolutely!
— All our lockers are super tough and secure
— Each facility is monitored by 24/7 video surveillance
— security with control of the room at night, as well as during opening and closing
— Additionally, all your belongings left with us are automatically covered by luggage insurance

Each of our storage facilities have a “help” button. Click it and our operator will get back to you immediately. Support line is available in English, Italian, Ukrainian and Russian languages. You can also leave us a call (or even a message on WhatsApp/Viber!) on +39 3331514367, and we will call you back in no time (Italian, Ukrainian and Russian languages available on the phone).

Additionally, you can send us an email on bagagli.sss@gmail.com or message our Facebook page.

Feel free to contact us at any time — we are more than happy to help.

Not yet, but coming soon!